Terms & Conditions

Last updated: 10 June 2026

These Terms and Conditions ("Terms") govern access to and use of the Fixxr public website at https://www.fixxr.com.au/, the Fixxr web application, trial signup forms, customer portals, public proposal pages, support services, integrations and related services (together, the "Service"). The Service is provided by Fixxr ("we", "us" or "our").

By visiting the website, starting a trial, creating an account, accepting an invitation, connecting an integration, submitting a proposal response or otherwise using the Service, you agree to these Terms. If you use the Service on behalf of a company or organisation, you represent that you have authority to bind that organisation.

1. The Service

Fixxr is a software-as-a-service platform for trade and service businesses. It helps teams manage service communication and operational workflows, including:

customer portals for lodging jobs, tracking work, commenting and uploading attachments;
job management, statuses, priorities, assignment, activity history, field reports, time, travel and materials;
scheduling, calendar views, calendar invites and recurring maintenance jobs;
customers, sites, users, groups, roles, staff and field technician records;
licence and certification tracking, licence libraries, expiry information and reminders;
proposals, public proposal links, PDFs, customer responses and conversion to jobs or invoices;
quotes, invoices, supplier invoices, price books, line items and generated descriptions;
Xero integration for contacts, quotes, invoices, supplier invoices and account or item workflows;
Google Drive, email, inbound email, notifications, email logs and AI-assisted email-to-job workflows;
tenant setup, branding, app themes, archives, backups and platform administration tools; and
public website pages, trial signup, sales enquiries and support channels.

We may add, modify, suspend or remove features from time to time. Some features may be available only for certain tenants, modules, integrations or user roles.

2. Eligibility and authority

You must be at least 18 years old and able to enter into a binding contract.
If you use the Service for an organisation, that organisation is the customer and is responsible for its users, data and connected services.
You must provide accurate and complete information during signup, trial creation, tenant setup and ongoing account management.
You must use the Service only for lawful business purposes.

3. Accounts and security

You are responsible for keeping login credentials secure and for activity under your account.
You must not share accounts, impersonate another person or bypass access controls.
You must promptly notify us if you suspect unauthorised access or a security incident involving the Service.
We may require password resets or additional security steps where reasonably necessary to protect the Service.

4. Tenants, roles and access

Fixxr is organised by tenants. Tenant administrators control many settings, including branding, users, groups, roles, portal access, connected integrations, notification settings, archives and customer or site access. Users may see only the records, portals and functions made available to them by their role, permissions and tenant configuration.

You are responsible for reviewing user access, removing users who no longer need access and making sure customers, staff and suppliers receive only the access intended for them.

5. Free trials

We may offer a free trial, including the 30-day free trial promoted on the public website. Unless we state otherwise, trial access is for evaluation of the Service by a new customer, is limited to one trial per organisation and may be refused, shortened or withdrawn if we suspect misuse.

No credit card is required to start the current public trial. If billing details are added or a paid plan is activated, the subscription may continue on the selected paid plan after the trial unless cancelled before the trial ends.

6. Plans, fees and billing

Plan details, user limits and prices are shown on the public website or agreed separately with us.
Prices are in Australian dollars and exclude GST unless stated otherwise.
Subscription fees are billed in advance and are non-refundable except where required by law or expressly agreed by us.
If your use exceeds plan limits, we may ask you to reduce usage, move to another plan or agree revised fees.
We may change fees or plan inclusions by giving reasonable notice, with changes applying from the next billing period unless stated otherwise.
Late, failed or disputed payments may result in restricted, suspended or terminated access.

7. Promotional offers

Promotional offers, including any "80% off your first 3 months" offer, apply only as described on the public website or in the relevant offer terms. Unless stated otherwise, promotions are for new customers only, cannot be combined with other offers, apply to the selected plan's standard monthly fee for the stated period and revert to standard pricing when the promotion ends.

8. Customer data

"Customer Data" means information, files, records, messages, attachments and content submitted to or generated in the Service by you, your users, your customers, your staff, your suppliers or your connected services.

You retain ownership of Customer Data.
You grant us a limited licence to host, copy, transmit, process, display, back up and use Customer Data as needed to provide, secure, support and improve the Service.
You are responsible for the accuracy, quality, legality and suitability of Customer Data.
You must have all notices, consents and rights needed to upload, import, process, share or sync Customer Data through the Service.
We may remove or restrict access to Customer Data if we reasonably believe it breaches these Terms, creates legal risk or threatens the Service.

9. Privacy

We handle personal information in accordance with our Privacy Policy. You must ensure your use of the Service, including customer portals, user invitations, staff records, licence tracking, email intake, public proposals and integrations, complies with applicable privacy laws and your own privacy obligations.

10. Third-party integrations

The Service may connect to third-party services, including Xero, Google Drive, email providers, hosting providers, analytics tools, communication tools and payment or billing providers. You are responsible for authorising connections, maintaining third-party accounts, paying third-party fees and complying with third-party terms.

We are not responsible for third-party service outages, changes, data, errors, delays, security incidents or decisions. If a third-party service changes or withdraws access, we may need to modify, suspend or remove the related Fixxr feature.

11. AI-assisted features

Fixxr may include AI-assisted features, including email classification, inbound job review, supplier invoice assistance, generated line descriptions and proposal, quote or invoice description drafting. AI outputs can be incomplete, inaccurate or unsuitable for a particular job, customer, invoice or legal/compliance requirement.

You are responsible for reviewing AI-assisted outputs before relying on them or sending them to customers, suppliers or third-party systems.
You must not use AI-assisted features to process information you are not authorised to process.
AI-assisted features do not provide legal, accounting, tax, safety or professional advice.

12. Communications and public links

The Service may send emails, password resets, invitations, job updates, quote emails, calendar invites, licence reminders, support messages and other notifications. You are responsible for ensuring recipient details are correct and that your organisation has a lawful basis to send those communications.

Public proposal links, PDFs, attachments and customer portal access may expose selected information to recipients outside your organisation. You are responsible for checking content and recipients before publishing, sending or sharing links.

13. Acceptable use

You must not, and must not permit anyone else to:

use the Service unlawfully, fraudulently or in a way that infringes rights or breaches duties owed to others;
upload malicious code, attempt unauthorised access, probe systems or interfere with the Service;
reverse engineer, decompile, scrape, overload or circumvent usage limits except to the extent permitted by law;
send spam, misleading messages or unlawful marketing communications;
upload content that is defamatory, abusive, discriminatory, obscene, confidential without authority or otherwise unlawful;
use the Service to create a competing product or to resell, sublicense or commercially exploit the Service without our written consent; or
remove notices, branding or security controls except where the Service expressly allows white-label configuration.

14. Customer responsibilities

You are responsible for:

configuring tenant settings, roles, groups, customer access, staff access and portal permissions appropriately;
checking job, schedule, proposal, quote, invoice, supplier invoice, price book and Xero data before using or submitting it;
making sure your staff hold any licences, certifications or safety approvals required for assigned work;
maintaining your own business, accounting, tax, insurance, employment, safety and recordkeeping obligations;
reviewing imported or synced records from Xero, Google Drive, email providers or uploaded files;
training your users and customers in appropriate use of the Service; and
keeping your own copies or exports of information where your business requires independent records.

15. Intellectual property

We and our licensors own the Service, including software, designs, workflows, text, graphics, logos, trade marks, documentation and all related intellectual property. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes.

You may provide feedback or suggestions. We may use feedback without restriction or obligation to you.

16. Availability, support and changes

We aim to provide a reliable Service, but we do not guarantee uninterrupted, error-free or permanent availability. The Service may be unavailable due to maintenance, upgrades, third-party issues, security events, network failures or events outside our control. Support is provided through the channels and response times we make available for your plan or agreement.

17. Backups and data export

The application may include administrative backup, archive and restore functions. These functions are operational tools and do not replace your own legal or business recordkeeping obligations. We may retain backups for a limited period and may delete or overwrite them according to our operating procedures.

18. Suspension and termination

You may cancel your subscription by contacting us or using any cancellation process we make available.
We may suspend or terminate access if you breach these Terms, fail to pay fees, create security or legal risk, misuse the Service or if required by law.
On termination, your right to use the Service ends. We may retain, delete or archive Customer Data according to our policies, backup cycles and legal obligations.
Sections intended to survive termination, including payment obligations, privacy, intellectual property, liability, indemnity and governing law, continue after termination.

19. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available". We do not warrant that the Service will be uninterrupted, error-free, secure, compatible with all systems or suitable for every business, trade, accounting, tax, safety, compliance or customer communication requirement.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or other law that cannot lawfully be excluded.

20. Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive loss, or for loss of profits, revenue, goodwill, opportunity, data or business interruption arising out of or related to the Service.

Where liability cannot be excluded but can be limited, our aggregate liability is limited, at our option, to re-supplying the Service or refunding the fees paid by you for the Service in the three months before the event giving rise to the claim.

21. Indemnity

You indemnify us against claims, losses, damages, liabilities, costs and expenses arising from your use of the Service, Customer Data, connected services, breach of these Terms, breach of law or infringement of third-party rights.

22. Governing law

These Terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and courts entitled to hear appeals from them.

23. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on the public website with a revised "Last updated" date. If changes are material, we may provide additional notice through the Service or by email. Continued use after changes take effect means you accept the updated Terms.

24. Contact us

For questions about these Terms, contact support@fixxr.com.au. For privacy questions, contact privacy@fixxr.com.au.

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