Privacy Policy

Last updated: 10 June 2026

This Privacy Policy explains how Fixxr ("we", "us" or "our") collects, uses, stores and shares personal information through the Fixxr public website at https://www.fixxr.com.au/, the Fixxr application, trial signup forms, customer portals, public proposal pages, support channels and related services (together, the "Service").

We are an Australian service provider and handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable laws. If you use Fixxr on behalf of an organisation, you are responsible for making sure your users, staff, customers and contacts know how their information is handled through the Service.

1. Scope of this policy

This policy applies to personal information we handle as part of operating Fixxr. Fixxr helps trade and service businesses manage enquiries, jobs, scheduling, customer communication, field reports, attachments, proposals, quotes, invoices, supplier invoices, price books, staff licences, users, groups, roles, tenants, backups and accounting integrations.

Our customers may use Fixxr to collect and process information about their own staff, customers, sites and suppliers. In those situations, the customer remains responsible for the information they enter into Fixxr and for any privacy notices or consents they need to provide.

2. Information we collect

Depending on how you use the Service, we may collect:

• Account details, including names, email addresses, phone numbers, organisation names, roles, permissions, tenant membership and login information.
• Trial and sales information, including trade type, team size, selected plan, business contact details and communications with us.
• Customer, site and contact information entered into the application or imported from connected services such as Xero.
• Job and service information, including job descriptions, priorities, statuses, assignment, scheduling, comments, activity history, field reports, time, travel, materials, attachments and uploaded photos or documents.
• Proposal, quote and invoice information, including recipients, line items, pricing, descriptions, public proposal responses, PDF downloads and Xero submission details.
• Staff and compliance information, including technician profiles, licence and certification details, expiry dates and renewal reminders.
• Supplier invoice and price book information, including uploaded price files, supplier details, product data and account mapping.
• Email data processed through inbound email features, including sender details, message content, attachments and classification results.
• Integration data, including OAuth connection details, tenant identifiers, sync logs and information exchanged with Xero, Google Drive, email providers and other connected services.
• Technical information, including IP address, browser and device details, pages viewed, timestamps, diagnostic logs, security events and usage information.
• Support and feedback information, including messages you send to us and any files or screenshots you provide.

3. How we collect information

We collect information when:

• you visit the public website, submit a trial form, contact sales or request support;
• you create an account, sign in, reset a password, accept a tenant invitation or update your profile;
• you or your organisation enters, uploads, imports, syncs or generates information in the application;
• customers, staff or suppliers interact with a customer portal, public proposal page or email intake address;
• connected services such as Xero, Google Drive or email providers send information to Fixxr at your organisation's direction; and
• our systems automatically create logs, backups, notifications, audit records and security events.

4. How we use information

We use personal information to:

• provide, operate, secure and maintain the Service;
• create trial accounts, provision tenants and manage subscriptions;
• authenticate users, manage roles and permissions, and support tenant switching where enabled;
• manage jobs, schedules, comments, field reports, attachments, proposals, quotes, invoices and recurring jobs;
• send transactional messages such as invitations, password resets, job updates, quote emails, calendar invites, licence reminders and service notifications;
• connect to and exchange data with authorised integrations, including Xero, Google Drive and email services;
• generate previews, descriptions, invoice lines or other workflow outputs requested by users;
• monitor usage, diagnose problems, improve performance and develop new or improved features;
• respond to enquiries, provide support and communicate administrative notices;
• detect, investigate and prevent fraud, misuse, security incidents and unauthorised access; and
• comply with legal obligations, enforce our terms and protect our rights, users and customers.

5. AI-assisted processing

Some Fixxr features may use AI-assisted processing, including inbound email classification, job update review queues, supplier invoice handling and generation of quote, proposal or invoice descriptions. Information processed by these features may include email content, job details, customer names, supplier details, line items and other information needed to produce the requested output.

AI outputs should be reviewed by an authorised user before they are relied on, sent to a customer or submitted to another system. You should not enter sensitive personal information into optional prompts unless it is necessary for your lawful use of the Service.

6. Integrations and third parties

Fixxr integrates with third-party services selected or authorised by your organisation. These may include Xero for contacts, accounting data, quotes and invoices; Google Drive for document storage workflows; email providers for inbound email and notifications; payment processors; hosting providers; analytics and monitoring tools; and communications providers.

Third-party services handle information under their own terms and privacy policies. You are responsible for checking those policies and ensuring your organisation has the rights and consents needed to connect those services to Fixxr.

7. When we share information

We may share information:

• with users in the same tenant according to their role, permissions and portal access;
• with customer portal users, proposal recipients or other external recipients when your organisation chooses to share jobs, proposals, quotes, invoices, reports or messages with them;
• with integration providers and service providers that help us host, secure, operate, support and improve the Service;
• with professional advisers, insurers, regulators, courts or law enforcement where reasonably necessary;
• during a business sale, merger, restructure or asset transfer; and
• where you have directed us or consented to the disclosure.

We do not sell personal information.

8. Security

We use reasonable technical and organisational safeguards designed to protect personal information, including access controls, authentication, tenant separation, application security controls, backups, logging and operational procedures. No internet or storage system is completely secure, and you are responsible for using strong passwords, limiting user access, reviewing permissions and promptly notifying us of suspected unauthorised access.

9. Retention

We retain information for as long as needed to provide the Service, meet legal and accounting obligations, resolve disputes, enforce agreements, maintain backups and support legitimate business purposes. When information is no longer required, we will take reasonable steps to delete, de-identify or securely archive it, subject to backup cycles and legal retention requirements.

10. Overseas disclosure

Some service providers, integration providers or support systems may process or store information outside Australia. The countries involved may vary over time depending on the providers we use and the services your organisation connects. Where required, we take reasonable steps to ensure overseas recipients handle personal information consistently with applicable privacy laws.

11. Your choices and rights

You may request access to, correction of, or deletion of personal information we hold about you, subject to legal exceptions and the rights of the organisation that controls the relevant tenant data. You can also unsubscribe from marketing communications where an unsubscribe option is provided. Transactional and service messages may still be sent while you use the Service.

If your information is held in a Fixxr tenant controlled by one of our customers, we may refer your request to that customer or ask you to contact them directly.

12. Cookies and analytics

The public website and application may use cookies, local storage and similar technologies to keep users signed in, remember preferences, secure sessions, understand website usage, diagnose errors and improve the Service. You can control cookies through your browser, but disabling some cookies may affect login, security and application functionality.

13. Children

Fixxr is intended for business use and is not directed to children under 16. You must not knowingly provide children's personal information through the Service unless you have a lawful basis to do so.

14. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on the public website with a revised "Last updated" date. If changes are material, we may provide additional notice through the Service or by email.

15. Contact us

For privacy questions, access or correction requests, or complaints, contact us at privacy@fixxr.com.au. For general support, contact support@fixxr.com.au.

We will respond to privacy complaints within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

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